Drop-In Visits

Cancellation Policy

Booking Process - Bookings must be made at least 24 hours in advance via website or email. - Same-day bookings may be possible but are not guaranteed. - A client consultation is required before the first walk. - If your dog is not a suitable match (e.g., due to behaviour or safety), I may decline the booking. Cancellations & Rescheduling - Cancel 24+ hours in advance: no fee. - Cancel under 24 hours: 50% fee. - Cancellation made within 1 hour of the scheduled service or no-shows: 100% of the fee will be charged. - If I arrive and your dog is unavailable (e.g., not home, no access), this counts as a no-show. - Rescheduling allowed up to 24 hours before, subject to availability. Payment Terms - One-off walks: pay on the day. - Weekly bookings: pay at the end of the week. - Payment is expected immediately upon invoicing. - Accepted: cash, bank transfer, mobile apps. - Packages must be paid in advance and are non-refundable. Weather Policy - Walks go ahead in most weather. - In extreme conditions, walks may be shortened or cancelled for safety. No charge in such cases. Dog Requirements - Dogs must be vaccinated, on flea/tick prevention, and leash-trained. - Solo walks: dogs that aren’t sociable are welcome if safe to handle. - Group walks: dogs must be non-aggressive and socialised. - I may refuse service if a dog poses a safety risk. Key Handling - If home access is needed, keys will be collected securely and labelled anonymously. Emergencies - In emergencies, I will contact you. - If unreachable and vet care is needed, I will take your dog to the nearest vet. You are responsible for any costs. Service Availability - If I am on holiday, I will give at least one month’s notice. - In the event of a personal emergency or illness, I reserve the right to cancel at short notice. - I will always aim to notify you as early as possible and reschedule where appropriate.