Bark & Meadow
Sniff and Stroll, That's the Goal!
Service Description
Whether you're at work or just need an extra hand, our dog walking service is here to keep your pup happy, healthy, and active. We will come to your home, pick up your dog, and take them out for a fun, stimulating walk tailored to their energy level and needs. From sniffing around the neighbourhood to stretching their legs in the park, every walk is a chance for your dog to enjoy fresh air, exercise, and one-on-one attention. After the walk, we will make sure they’re settled back in at home, content and ready to relax.
Cancellation Policy
Booking Process - Bookings must be made at least 24 hours in advance via website or email. - Same-day bookings may be possible but are not guaranteed. - A client consultation is required before the first walk. - If your dog is not a suitable match (e.g., due to behaviour or safety), I may decline the booking. Cancellations & Rescheduling - Cancel 24+ hours in advance: no fee. - Cancel under 24 hours: 50% fee. - Cancellation made within 1 hour of the scheduled service or no-shows: 100% of the fee will be charged. - If I arrive and your dog is unavailable (e.g., not home, no access), this counts as a no-show. - Rescheduling allowed up to 24 hours before, subject to availability. Payment Terms - One-off walks: pay on the day. - Weekly bookings: pay at the end of the week. - Payment is expected immediately upon invoicing. - Accepted: cash, bank transfer, mobile apps. - Packages must be paid in advance and are non-refundable. Weather Policy - Walks go ahead in most weather. - In extreme conditions, walks may be shortened or cancelled for safety. No charge in such cases. Dog Requirements - Dogs must be vaccinated, on flea/tick prevention, and leash-trained. - Solo walks: dogs that aren’t sociable are welcome if safe to handle. - Group walks: dogs must be non-aggressive and socialised. - I may refuse service if a dog poses a safety risk. Key Handling - If home access is needed, keys will be collected securely and labelled anonymously. Emergencies - In emergencies, I will contact you. - If unreachable and vet care is needed, I will take your dog to the nearest vet. You are responsible for any costs. Service Availability - If I am on holiday, I will give at least one month’s notice. - In the event of a personal emergency or illness, I reserve the right to cancel at short notice. - I will always aim to notify you as early as possible and reschedule where appropriate.